Hi all,
some days ago I receive a (very) strange issue notification from a colleague:
he reports that, during a voice conversation with Skype for Business 2015 using a Plantronics Voyager PRO, if he receive a SMS or WhatsApp message on his iPhone 5, the other endpoint will not hear anything and then drop the call.
I ask to my colleague if the Voyager PRO is paired with the iPhone, but no, it is paired only with PC….
I started to reproduce the behaviour, and it was very simple to do:
- my colleague (A) started a voice call with another colleague (B)
- the iPhone receive a simple SMS and reproduce the notification sound
- immediately the remote colleague B stop to hear colleague A!
After many test, I’ve an idea: I simple reproduce the iPhone notification sound during the voice conversation (without any incoming SMS or other message) and… BINGO!… immediately the voice communication drop!
I don’t know why, but the iPhone DEFAULT notification sound enter into the Plantronics Voyager PRO microphone and generate the issue!
We have change the default sound on the iPhone with a different one and the issue disappear!
For info purpose, these are the fw versione of Voyager PRO and dongle
Base: v.6108
Earphone: v.9700
USB: v.861
Have you got a similar issue?
Regards
Luca
Luca Vitali [MVP] 
Are you sure this isnt just the “smart” dual pairing of Bluetooth in the Pro? Are you using AD2P on the iPhone to replicate all sounds instead of just calls?
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Hi, I’m sure about that, BT pairing was the first thing I checked, headset and iPhone wasn’t paired at all, to be sure I’ve disabled BT on iPhone. To replicate sounds I simple opened the Sound Settings menu on iPhone and tested the sound, the default jingle will disable the voice on current call.
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