How to update Teams Call Queue settings based on Calendar scheduling

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on a Calendar scheduling. For example they wants to change the "On-Duty mobile number" based on the On-Duty Operator's shift Let's see how! Prerequisites #1: Azure Automation setup We will use (again!) the Azure Automation solution to achieve...

How to import DigiCert Global Root G2 CA Cert on Ribbon SBC

Hi All, in a recent alert in the M365 Message Center (MC540239 - SIP certificate to MSPKI Certificate Authority change) Microsoft ask Customers to update their SIP devices and SBC to trust this new CA Cert. MC540239 · Published Apr 11, 2023SIP certificate to MSPKI Certificate Authority change How this affects your organization:The new Root...

Teams Calling policies: new Inbound calls settings

Hi All, few days ago Microsoft realeased two new settings into Teams Calling Policies: Routing for PSTN calls: this setting controls the routing of inbound PSTN calls (Direct Routing, Microsoft Calling Plan or Operator Connect) for this policy assigned users Routing for federated calls: this setting controls the routing of inbound federated calls (any incoming...

How to update Teams Call Queue settings based on available Agents

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the "maximum calls in the Queue" (OverflowThreshold) on a percentage of available (OptIn) Agents. Let's see how! Prerequisites: Azure Automation setup We will use (again) the...

What to do if you get “You are not authorized” during Team creation process

Hi All, recently a Customer presented me this issue: at the end of the creation process of a new Team in Microsoft Teams, you get the message "You are not authorized", with the option to close or go back. After few tests, we discovered that the issue appears only if you use a Sensitivity Label...

Spectralink IP-DECT Server registration and Ribbon SBC in HA in a Microsoft Teams Environment

Hi All, this article will show you how to register a Spectralink IP-DECT Server (6500 and 400) to a pair of Ribbon SBC EDGE (1K, 2K, SWe Lite). This is a very common scenario in Customers migrating from SfB to Teams, with the Spectralink IP-DECT server previously configured as an SfB trusted app and now...

How to test the new Microsoft Teams CART (Communication Access Realtime Translation) feature

Hi All, one of the new feature of Microsoft Teams is the CART (Communication Access Realtime Translation) integration into meetings (announcement here What’s New in Microsoft Teams | November 2021). How to enable the CART feature You can easily enable the new CART feature in the Meeting Options window Flag the "Provide CART Captions" option...

How to solve outbound calls authentication issues with Ribbon SBC EDGE and Teams Direct Routing

Hi All, sometimes you have to establish an Authenticated SIP Trunk between your Ribbon SBC EDGE (1K/2K/SWe Lite) and your ITSP. This is a quite easy task, described here "Configuring SBC Edge with ITSP that Requires Digest Authentication with 401 Unauthorized Challenge" and summarized in these three steps: Add a Remote Authorization TableAdd a Remote...