How to update Teams Call Queue settings based on Calendar scheduling

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on a Calendar scheduling. For example they wants to change the "On-Duty mobile number" based on the On-Duty Operator's shift Let's see how! Prerequisites #1: Azure Automation setup We will use (again!) the Azure Automation solution to achieve...

How to update Teams Call Queue settings based on available Agents

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the "maximum calls in the Queue" (OverflowThreshold) on a percentage of available (OptIn) Agents. Let's see how! Prerequisites: Azure Automation setup We will use (again) the...

How to use Lightweight Bot and Azure Automation to interact with Teams Call Queue (with examples)

Hi All, have you ever wondered how to give to end users a way to interact, change or update a Teams Auto Attendant or a Call Queue without needs to use the Teams Admin Center or PowerShell and without any Admin roles? The first example of that needs is an "On Call Service" Teams Call...