How to update Teams Call Queue settings based on available Agents

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the "maximum calls in the Queue" (OverflowThreshold) on a percentage of available (OptIn) Agents. Let's see how! Prerequisites: Azure Automation setup We will use (again) the...

What to do if you get “You are not authorized” during Team creation process

Hi All, recently a Customer presented me this issue: at the end of the creation process of a new Team in Microsoft Teams, you get the message "You are not authorized", with the option to close or go back. After few tests, we discovered that the issue appears only if you use a Sensitivity Label...

Spectralink IP-DECT Server registration and Ribbon SBC in HA in a Microsoft Teams Environment

Hi All, this article will show you how to register a Spectralink IP-DECT Server (6500 and 400) to a pair of Ribbon SBC EDGE (1K, 2K, SWe Lite). This is a very common scenario in Customers migrating from SfB to Teams, with the Spectralink IP-DECT server previously configured as an SfB trusted app and now...

How to test the new Microsoft Teams CART (Communication Access Realtime Translation) feature

Hi All, one of the new feature of Microsoft Teams is the CART (Communication Access Realtime Translation) integration into meetings (announcement here What’s New in Microsoft Teams | November 2021). How to enable the CART feature You can easily enable the new CART feature in the Meeting Options window Flag the "Provide CART Captions" option...

How to solve outbound calls authentication issues with Ribbon SBC EDGE and Teams Direct Routing

Hi All, sometimes you have to establish an Authenticated SIP Trunk between your Ribbon SBC EDGE (1K/2K/SWe Lite) and your ITSP. This is a quite easy task, described here "Configuring SBC Edge with ITSP that Requires Digest Authentication with 401 Unauthorized Challenge" and summarized in these three steps: Add a Remote Authorization TableAdd a Remote...

Microsoft Teams Music On Hold behaviour table

Hi All, Microsoft Teams Music On Hold behaviour could be sometimes difficult to understand, particularly in Auto Attendand and Call Queue scenarios. I hope this table could help you How Ms Teams Phone System manage Music on Hold Microsoft Teams uses different call flows for MOH : SIP REFER based MOH (MOHv1)SIP RE-INVITE based MOH...

Tech Community Awards 2021 – Best Community Blog nomination

https://youtu.be/goLPFtFZOoU I'm honored to be nominated for the Best Community Blog Award in the Tech Community Awards 2021!Vote here: Tech Community Awards - Commsverse | A Microsoft Teams Conference The others Microsoft MVP nominated are:Alex EggersTom MorganJoão Ferreira Good Luck to everyone! Luca

Complex streaming scenarios with OBS, NDI and Teams

Hi All, in this article I'll try to show you how to go further the basic OBS Studio, NDI and Teams integration.In this more complex example scenario we have: Input:- a SmartPhone camera with OBS.Ninja via WiFi- multiple NDI streams from a Teams meeting- a Professional PTZ Camera with NDI support Output:- Teams Live Event-...