Response Group Service fallback solution(s)

Hi everyone, I want to share with you a simple solution for a well-know Skype for Business issue: how to manage incoming calls for RGS in an isolated Branch Office? Scenario Main Site: a Skype for Business Front-End with Response Group Service configured and a Voice Gateway. Branch Site: a Skype for Business SBA/SBS, a … Continue reading Response Group Service fallback solution(s)

How to solve “MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information.” error in Skype for Business 2016 client

Hi everyone, if you have the "MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information." error in Skype for Business 2016 client, this is the simple procedure to solve it. Few weeks ago you could find the simple workaround in Microsoft KB 3147130 (https://support.microsoft.com/en-us/kb/3147130), but if you search the … Continue reading How to solve “MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information.” error in Skype for Business 2016 client

Sonus SBC1000/2000 Active Directory Call Routing: how to query both Configuration and Default Naming Context

Hi, today I want to show you how to configure your Sonus SBC1000/2000 to make LDAP Query in Configuration and Default Naming Context. Scenario The schema below is a very common configuration, where a Sonus SBC1000/2000 work as a man-in-the-middle between your PSTN Carrier and a legacy PBX during a migration to Lync Enterprise Voice. It's … Continue reading Sonus SBC1000/2000 Active Directory Call Routing: how to query both Configuration and Default Naming Context

AudioCodes ACD/IVR application for Lync/Skype for Business

Hi all, last week I had time to install and test the AudioCodes ACD/IVR application for Lync and Skype for Business (http://www.audiocodes.com/products/auto-attendant). This application is member of the AudioCodes Application Suite for Microsoft UC (http://www.audiocodes.com/products/microsoft-skype-for-business-application), which also includes  SmartTAP Call Recording, SIP Phone Support (SPS), Campus Mobility and Fax Server. IVR and Fax Server are merged into … Continue reading AudioCodes ACD/IVR application for Lync/Skype for Business

iPhone default notification sound disable audio on Plantronics Voyager PRO

Hi all, some days ago I receive a (very) strange issue notification from a colleague: he reports that, during a voice conversation with Skype for Business 2015 using a Plantronics Voyager PRO, if he receive a SMS or WhatsApp message on his iPhone 5, the other endpoint will not hear anything and then drop the call. … Continue reading iPhone default notification sound disable audio on Plantronics Voyager PRO