Skype for Business, Polycom Trio and Sonus SBC: how to avoid Call on Hold issue

Hi All, recently I've managed a very strange issue with Polycom Trio 8800 when placing a call on hold, following you will find the scenario and, the more important thing, the solution! Scenario Skype for Business on-premise with Enterprise Voice enabled. Sonus SBC 1000 as Voice Gateway (fw. 6.1.1 build 459) Polycom Trio 8800 with Visual+ … Continue reading Skype for Business, Polycom Trio and Sonus SBC: how to avoid Call on Hold issue

Sonus SWe Lite Step-by-Step Setup

Hi all, Sonus released the new SWe Lite Virtual Appliance, that share code, interface and behaviour with phisical and well known devices SBC 1000 and SBC 2000. Official Setupo Page is here (https://support.sonus.net/display/UXDOC61/Installing+SBC+SWe+Lite+on+VMware+ESXi), but something seems different between documentation and this firs GA release. If you use Hyper-V you have to read two great articles: … Continue reading Sonus SWe Lite Step-by-Step Setup

Response Group Service fallback solution(s)

Hi everyone, I want to share with you a simple solution for a well-know Skype for Business issue: how to manage incoming calls for RGS in an isolated Branch Office? Scenario Main Site: a Skype for Business Front-End with Response Group Service configured and a Voice Gateway. Branch Site: a Skype for Business SBA/SBS, a … Continue reading Response Group Service fallback solution(s)

How to solve “MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information.” error in Skype for Business 2016 client

Hi everyone, if you have the "MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information." error in Skype for Business 2016 client, this is the simple procedure to solve it. Few weeks ago you could find the simple workaround in Microsoft KB 3147130 (https://support.microsoft.com/en-us/kb/3147130), but if you search the … Continue reading How to solve “MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information.” error in Skype for Business 2016 client