AudioCodes ACD/IVR application for Lync/Skype for Business

Hi all, last week I had time to install and test the AudioCodes ACD/IVR application for Lync and Skype for Business (http://www.audiocodes.com/products/auto-attendant). This application is member of the AudioCodes Application Suite for Microsoft UC (http://www.audiocodes.com/products/microsoft-skype-for-business-application), which also includes  SmartTAP Call Recording, SIP Phone Support (SPS), Campus Mobility and Fax Server. IVR and Fax Server are merged into … Continue reading AudioCodes ACD/IVR application for Lync/Skype for Business

iPhone default notification sound disable audio on Plantronics Voyager PRO

Hi all, some days ago I receive a (very) strange issue notification from a colleague: he reports that, during a voice conversation with Skype for Business 2015 using a Plantronics Voyager PRO, if he receive a SMS or WhatsApp message on his iPhone 5, the other endpoint will not hear anything and then drop the call. … Continue reading iPhone default notification sound disable audio on Plantronics Voyager PRO

UPDATED: Analog Device Voice Policy (do not) supported on Skype for Business

Hi all, after the migration from Lync 2013 to Skype for Business 2015 of our production deployment, I receive a call from internal IT for an issue on our analog devices: if they try to call a internal number, no problem. If they try to make an external call, this is dropped suddenly. Our deployment … Continue reading UPDATED: Analog Device Voice Policy (do not) supported on Skype for Business

Mobile On Duty – Free SEFAutil Web Interface

Hi all, if you need a simple web interface to execute SEFAutil commands you are in the right place! Mobile On Duty is a free SEFAutil Web Interface that help us (you and me) to achieve a simple task: manage the mobile number to redirect incoming calls for a specific Lync/Skype for Business account, for … Continue reading Mobile On Duty – Free SEFAutil Web Interface

Sonus released the new Log Exchange 2 (LX2)

Sonus released the new version of Log Exchange 2 (LX2) This is the Release Note, some new features are very useful, for ex. the service for syslogging. You can download the LX2 from Sonus Partner Portal. Best Regards Luca ------------------------------------ Minimum Requirements: ===================== 1. x86 or x64 processor 2. 1GB RAM 3. 50MB of disk … Continue reading Sonus released the new Log Exchange 2 (LX2)