Skype for Business Mediation Service, Call Park Service and RGS Service crash on Windows Server 2008R2

Hi All, yesterday I managed a very strange behaviour on a customer's Skype for Business deployment that I want to share with you, maybe it could help someone. Scenario One SfB Front-End Standard (updated to CU5) on Windows Server 2008R2 One SfB EDGE (updated to CU5) on Windows Server 2008R2 One Sonus SBC 1000 as PSTN Gateway Enterprise... Continue Reading →

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Skype for Business and Enghouse Interactive Communication Center: how to publish the EICC EDGE Server

Hi All, it's a foundamental feature of Skype for Business to allow clients to access it's services from Internet (via SfB EDGE) without a VPN connection. It's also very uncommon the need for a Call Center Agent to connect to the Call Center System from outside the Company network, or at least an Agent could... Continue Reading →

Skype for Business and Teams features comparison table

Hi All, I've created a features comparison table between Skype for Business and Teams. I've tried to merge informations from various sources, and I'll continue to update and add new features. If you found any error or want to suggest new features to add in the table, please comment this page (would be greatly appreciated)!... Continue Reading →

Diagnostic ID: 10500 and sip-reason=”Q.850; cause=44; text=”Requested Circuit/Channel N/A”

Hi all, recently one of our Skype for Business Enterprise Voice customer found many of these Unexpected errors in it's Monitoring Reports Request: INVITE Response: 500 Diagnostic ID: 10500 Category: Unexpected Component: Mediation Server Reason: Gateway responded with 500 Server Internal Error Description: This response from a gateway can occur if the gateway encountered an unexpected condition that prevented the... Continue Reading →

Skype for Business, Polycom Trio and Sonus SBC 1K/2K and SWe Lite: how to avoid Call on Hold issue

Hi All, recently I've managed a very strange issue with Polycom Trio 8800 when placing a call on hold, following you will find the scenario and, the more important thing, the solution! Scenario 1 Skype for Business on-premise with Enterprise Voice enabled. Sonus SBC 1000 as Voice Gateway (fw. 6.1.1 build 459) Polycom Trio 8800 with... Continue Reading →

Sonus SWe Lite Step-by-Step Setup

Hi all, Sonus released the new SWe Lite Virtual Appliance, that share code, interface and behaviour with phisical and well known devices SBC 1000 and SBC 2000. Official Setupo Page is here (https://support.sonus.net/display/UXDOC61/Installing+SBC+SWe+Lite+on+VMware+ESXi), but something seems different between documentation and this firs GA release. If you use Hyper-V you have to read two great articles:... Continue Reading →

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