Hi All,
few days ago Microsoft realeased two new settings into Teams Calling Policies:
- Routing for PSTN calls: this setting controls the routing of inbound PSTN calls (Direct Routing, Microsoft Calling Plan or Operator Connect) for this policy assigned users
- Routing for federated calls: this setting controls the routing of inbound federated calls (any incoming non-PSTN call that is originating outside your own tenant) for this policy assigned users
Key notes
- at this moment the possible choices for both settings are between Use Defaults settings, Use unanswered settings, Send to (user) voicemail.
- For PSTN call it’s available another option Let users decide (not supported on Teams Client side yet)
- I hope Microsoft will add more choices in the future, like forwarding call to an Auto Attendant or Call Queue
- Setting these parameters to route calls to Unanswered or Voicemail will have precedence over other call forwarding settings like call forward/simultaneous ringing to delegate, Call Groups, or Call Forwarding.
As always, I hope this could help some of you.
Best Regards
Luca
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