How to update Teams Call Queue settings based on Calendar scheduling

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on a Calendar scheduling. For example they wants to change the "On-Duty mobile number" based on the On-Duty Operator's shift Let's see how! Prerequisites #1: Azure Automation setup We will use (again!) the Azure Automation solution to achieve...

What to do if you get “You are not authorized” during Team creation process

Hi All, recently a Customer presented me this issue: at the end of the creation process of a new Team in Microsoft Teams, you get the message "You are not authorized", with the option to close or go back. After few tests, we discovered that the issue appears only if you use a Sensitivity Label...

Microsoft Teams Music On Hold behaviour table

Hi All, Microsoft Teams Music On Hold behaviour could be sometimes difficult to understand, particularly in Auto Attendand and Call Queue scenarios. I hope this table could help you How Ms Teams Phone System manage Music on Hold Microsoft Teams uses different call flows for MOH : SIP REFER based MOH (MOHv1)SIP RE-INVITE based MOH...

Complex streaming scenarios with OBS, NDI and Teams

Hi All, in this article I'll try to show you how to go further the basic OBS Studio, NDI and Teams integration.In this more complex example scenario we have: Input:- a SmartPhone camera with OBS.Ninja via WiFi- multiple NDI streams from a Teams meeting- a Professional PTZ Camera with NDI support Output:- Teams Live Event-...

How to record 1:1 Teams and PSTN calls with OBS Studio for free

Hi All, Microsoft Teams offer a 1:1 Teams call recording solution when both endopoint use Teams, but it do not works with PSTN calls. Centralized Call Recording solutions works perfectly with SIPREC, but they are not cheep. A Customer ask me today how to record 1:1 Microsoft Teams and PSTN calls, so I started thinking...

How to migrate from Azure Information Protection Labels to Sensitive Labels and use them in Teams

Hi All, in a recent announcement Microsoft added the possibility to use Sensitivity Labels with Microsoft Teams, Office 365 groups, and SharePoint sites, at this moment in Public Preview. Here you can find an overview of Sensitivity Labels https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels In this article:- How to migrate Azure Information Protection labels to unified sensitivity labels- How to...

Three way to manage Teams’ files and a simple tip to keep every Channels synched with OneDrive

Hi All, this is the first article of the "Adoption" category, and it's about the three different way to use and manage files in Teams, with a final tip that help you to use the "OneDrive way" better. First of all it's important to know the three way you can manage files in Teams 1....

Ribbon SBC EDGE now support Teams Direct Routing behind NAT and why this is a game-changing news

Hi All, few days ago Ribbon released the new SBC EDGE (1K/2K) firmware 8.0.2. Apart from many fixes, the new firmware contains only a new feature, but it's enough because this is a game-changing news: The SBC 1000/2000 is supported behind a NAT device in Microsoft Teams Direct Routing; this feature enables the SBC to...