How to update Teams Call Queue settings based on available Agents

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the "maximum calls in the Queue" (OverflowThreshold) on a percentage of available (OptIn) Agents. Let's see how! Prerequisites: Azure Automation setup We will use (again) the...

How to use Lightweight Bot and Azure Automation to interact with Teams Call Queue (with examples)

Hi All, have you ever wondered how to give to end users a way to interact, change or update a Teams Auto Attendant or a Call Queue without needs to use the Teams Admin Center or PowerShell and without any Admin roles? The first example of that needs is an "On Call Service" Teams Call...

Troubleshoot Ribbon SWe Lite SBC on Azure from anywhere with ngrok

Hi All, so you have a Ribbon SWe Lite on Azure, maybe without any VPN with your Corporate Network, and you wonder how to you can use Ribbon LX Syslog to troubleshoot it. Scenario You have installed a Ribbon SWe Lite Virtual SBC on Azure, to use it with Teams Direct Routing and a SIP...

AzureTTSVoiceGeneratorGUI: An App to create Voice Messages using Azure Cognitive Service Text-to-Speech

Hi All, one of the recurring activity of a Phone System Admin, for Microsoft Teams ot any other PBX, is the generation of Recorded Voice Messages. There are three method to obtain these messages: Professional voice greeting providers: very high quality, high costs, high latency, no flexibility Non-Professional (home made) voice greetings: very poor quality,...

Configure DHCP Options for AudioCodes IP Phone provisioning

Hi All, This PS script works on a list of DHCP Servers (Windows Server 2008, 2008R2, 2012, 2012R2 or 2016) to: - create AudioCodes User Class for 420HD, 430HD, 440HD and 450HD models - create Provisioning Server Option 160 - create and configure DHCP Policy based on User Class to assign different configuration file and...

Mobile On Duty – Free SEFAutil Web Interface

Hi all, if you need a simple web interface to execute SEFAutil commands you are in the right place! Mobile On Duty is a free SEFAutil Web Interface that help us (you and me) to achieve a simple task: manage the mobile number to redirect incoming calls for a specific Lync/Skype for Business account, for...