Skype for Business and Microsoft Teams Scenarios Matrix

Hi All, I've created a simple but (I hope) useful matrix table to describe Skype for Business and Microsoft Teams different scenarios. If you have any questions or spotted an error, please contact me. Regards Luca Click on the image to get it at full page

Skype for Business and Enghouse Interactive Communication Center: how to publish the EICC EDGE Server

Hi All, it's a foundamental feature of Skype for Business to allow clients to access it's services from Internet (via SfB EDGE) without a VPN connection. It's also very uncommon the need for a Call Center Agent to connect to the Call Center System from outside the Company network, or at least an Agent could...

Skype for Business and Teams features comparison table v.2

Hi All, Time has come to update my Skype for Business and Teams features comparison table: Main changes are: Skype for Business Online is gone, no need to manage it anymore (R.I.P.) Removed every lines that are not related to Calls and/or PSTN Added two new columns: Direct Routing Multitenant SBC and Operator Connect Note...

Voice Routing backup

Hi all, in this (quite long) article I'll explain how to configure Lync and Skype for Business to manage an SBA/SBS or an SBC outage in a Branch Office. In this article we have a Lync/Skype for Business Enterprise Voice deployment with a Main Site (HQ) and a Branch Office Site, both with a local...

How to solve “MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information.” error in Skype for Business 2016 client

Hi everyone, if you have the "MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information." error in Skype for Business 2016 client, this is the simple procedure to solve it. Few weeks ago you could find the simple workaround in Microsoft KB 3147130 (https://support.microsoft.com/en-us/kb/3147130), but if you search the...