How to update Teams Call Queue settings based on available Agents

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the "maximum calls in the Queue" (OverflowThreshold) on a percentage of available (OptIn) Agents. Let's see how! Prerequisites: Azure Automation setup We will use (again) the...

Troubleshoot Ribbon SWe Lite SBC on Azure from anywhere with ngrok

Hi All, so you have a Ribbon SWe Lite on Azure, maybe without any VPN with your Corporate Network, and you wonder how to you can use Ribbon LX Syslog to troubleshoot it. Scenario You have installed a Ribbon SWe Lite Virtual SBC on Azure, to use it with Teams Direct Routing and a SIP...

How to migrate from Azure Information Protection Labels to Sensitive Labels and use them in Teams

Hi All, in a recent announcement Microsoft added the possibility to use Sensitivity Labels with Microsoft Teams, Office 365 groups, and SharePoint sites, at this moment in Public Preview. Here you can find an overview of Sensitivity Labels https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels In this article:- How to migrate Azure Information Protection labels to unified sensitivity labels- How to...

AzureTTSVoiceGeneratorGUI: An App to create Voice Messages using Azure Cognitive Service Text-to-Speech

Hi All, one of the recurring activity of a Phone System Admin, for Microsoft Teams ot any other PBX, is the generation of Recorded Voice Messages. There are three method to obtain these messages: Professional voice greeting providers: very high quality, high costs, high latency, no flexibility Non-Professional (home made) voice greetings: very poor quality,...

Ribbon SWe Lite step-by-step deployment on Azure

Hi All, Ribbon has released the Azure Marketplace version of their Virtual SBC SWe Lite.Thanks to Ribbon, I got the opportunity to try the Preview version... and it works like a charme! The initial configuration is quite easy, and the Azure Marketplace version come with a 30 days trial license embed, so you can start...

MS Teams and Guest accounts (how to leave an organization)

Hi All, if you follow only SfB or MS Teams and aren't deeply involved with Azure AD, you may ask how you can stop seeing some guest access you see in the Teams Account List For example I've access to 4 Teams as Guest, and I want to stop seeing the #1. Before the 11/5/2018,...