How to update Teams Call Queue settings based on available Agents

Hi All, a Customer ask me recently how they could update some Teams Call Queue settings based on the number of available Agents; for example they wants to change the "maximum calls in the Queue" (OverflowThreshold) on a percentage of available (OptIn) Agents. Let's see how! Prerequisites: Azure Automation setup We will use (again) the... Continue Reading →

07/04/2023 0

New-CsOnlinePSTNGateway returns “Can not use the domain as it was not configured for this tenant”

Hi All, few weeks ago I was stuck creating a new PSTN Gateway for Teams Direct Routing due to a strange error.This is the PS command (FQDN masked)New-CsOnlinePSTNGateway -Fqdn sbc01.domain.com -SipSignallingPort 5061 -MaxConcurrentSessions 10 -Enabled $true and this is the errorCan not use the "sbc01.domain.com" domain as it was not configured for this tenant Obviously... Continue Reading →