How to correctly manage In-band Media and Play Ringback on Sonus SBC with SfB and Teams

Hi All, recently I managed an interesting Customer's issue, maybe the solution could help some of you. Scenario A Sonus SBC 1000 (FW Ver 7.0.2 build 485) is connected to: Skype for Business On-Prem (UC Signaling Group) Microsoft Teams via Direct Routing (TEAMS Signaling Group) analog devices connected on onboard FXS ports (FXS Signaling Group)... Continue Reading →

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Preferred app for users to join Skype for Business meetings

Hi All, are you wandering why you started to always join Skype for Business meeting via Skype Meeting App instead of Skype for Business client? The answer is: Teams upgrade policies, and more precisely the "Preferred app for users to join Skype for Business meetings" setted to "Skype Meeting App" How to check or change it:... Continue Reading →

SfB On-Prem and SfB Online Hybrid Setup Quick Guide

Hi All, this is a Quick Guide to Skype for Business On-Prem and Online Hybrid Setup. It is based on this TechNet article: https://technet.microsoft.com/en-us/library/jj205403.aspx I assume your SfB On-Prem deployment is fully functional. First of all, you need to be sure to have these Internal DNS Records for every SIP Domain of your SfB On-Prem... Continue Reading →

Skype for Business, Polycom Trio and Sonus SBC 1K/2K and SWe Lite: how to avoid Call on Hold issue

Hi All, recently I've managed a very strange issue with Polycom Trio 8800 when placing a call on hold, following you will find the scenario and, the more important thing, the solution! Scenario 1 Skype for Business on-premise with Enterprise Voice enabled. Sonus SBC 1000 as Voice Gateway (fw. 6.1.1 build 459) Polycom Trio 8800 with... Continue Reading →

How to solve “MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information.” error in Skype for Business 2016 client

Hi everyone, if you have the "MAPI Unavailable Your Outlook profile is not configured correctly. Contact your support team with this information." error in Skype for Business 2016 client, this is the simple procedure to solve it. Few weeks ago you could find the simple workaround in Microsoft KB 3147130 (https://support.microsoft.com/en-us/kb/3147130), but if you search the... Continue Reading →

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