Logitech Tap MTR with dual 4K display issue: how to workaround

Hi All,

if you try to use a Logitech Tap Microsoft Teams Room with two 4K monitors connected via Hub (Table and Display), you will find that only ONE monitor receive the video signal, and the other one not.

Instead if you connect the two 4K display to the NUC directly, you do not have any issue.

This is a know behavior/issue of Table and Display Hub, if two 4K display are connected to the Display Hub, the firmware automatically block the outbound video signal to one of them.

The problem? Today display are always 4K!

I’ve found a very simple, cheap and efficient workaround: use an HDMI-to-DVI standard adapter to connect the Display Hub to the 4K Display.

This trick force the Display Hub to stop to “see” 4K Display and start to “see” only Full HD Display, and your Tap will start to work with Dual Display perfectly!

Hope this could help some of you.
Best. Luca

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