Voice Routing backup

Hi all, in this (quite long) article I'll explain how to configure Lync and Skype for Business to manage an SBA/SBS or an SBC outage in a Branch Office. In this article we have a Lync/Skype for Business Enterprise Voice deployment with a Main Site (HQ) and a Branch Office Site, both with a local … Continue reading Voice Routing backup

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Response Group Service fallback solution(s)

Hi everyone, I want to share with you a simple solution for a well-know Skype for Business issue: how to manage incoming calls for RGS in an isolated Branch Office? Scenario Main Site: a Skype for Business Front-End with Response Group Service configured and a Voice Gateway. Branch Site: a Skype for Business SBA/SBS, a … Continue reading Response Group Service fallback solution(s)

iPhone default notification sound disable audio on Plantronics Voyager PRO

Hi all, some days ago I receive a (very) strange issue notification¬†from a colleague: he reports that, during a voice conversation with Skype for Business 2015 using a Plantronics Voyager PRO, if he receive a SMS or WhatsApp message on his iPhone 5, the other endpoint will not hear anything and then drop the call. … Continue reading iPhone default notification sound disable audio on Plantronics Voyager PRO