some days ago I receive a (very) strange issue notification from a colleague:
he reports that, during a voice conversation with Skype for Business 2015 using a Plantronics Voyager PRO, if he receive a SMS or WhatsApp message on his iPhone 5, the other endpoint will not hear anything and then drop the call.
I ask to my colleague if the Voyager PRO is paired with the iPhone, but no, it is paired only with PC….
I started to reproduce the behaviour, and it was very simple to do:
- my colleague (A) started a voice call with another colleague (B)
- the iPhone receive a simple SMS and reproduce the notification sound
- immediately the remote colleague B stop to hear colleague A!
After many test, I’ve an idea: I simple reproduce the iPhone notification sound during the voice conversation (without any incoming SMS or other message) and… BINGO!… immediately the voice communication drop!
I don’t know why, but the iPhone DEFAULT notification sound enter into the Plantronics Voyager PRO microphone and generate the issue!
We have change the default sound on the iPhone with a different one and the issue disappear!
For info purpose, these are the fw versione of Voyager PRO and dongle
Have you got a similar issue?