Skype for Business, Polycom Trio and Sonus SBC: how to avoid Call on Hold issue

Hi All, recently I've managed a very strange issue with Polycom Trio 8800 when placing a call on hold, following you will find the scenario and, the more important thing, the solution! Scenario Skype for Business on-premise with Enterprise Voice enabled. Sonus SBC 1000 as Voice Gateway (fw. 6.1.1 build 459) Polycom Trio 8800 with Visual+ … Continue reading Skype for Business, Polycom Trio and Sonus SBC: how to avoid Call on Hold issue

Sonus SWe Lite Step-by-Step Setup

Hi all, Sonus released the new SWe Lite Virtual Appliance, that share code, interface and behaviour with phisical and well known devices SBC 1000 and SBC 2000. Official Setupo Page is here (https://support.sonus.net/display/UXDOC61/Installing+SBC+SWe+Lite+on+VMware+ESXi), but something seems different between documentation and this firs GA release. If you use Hyper-V you have to read two great articles: … Continue reading Sonus SWe Lite Step-by-Step Setup

Response Group Service fallback solution(s)

Hi everyone, I want to share with you a simple solution for a well-know Skype for Business issue: how to manage incoming calls for RGS in an isolated Branch Office? Scenario Main Site: a Skype for Business Front-End with Response Group Service configured and a Voice Gateway. Branch Site: a Skype for Business SBA/SBS, a … Continue reading Response Group Service fallback solution(s)

Sonus SBC1000/2000 Active Directory Call Routing: how to query both Configuration and Default Naming Context

Hi, today I want to show you how to configure your Sonus SBC1000/2000 to make LDAP Query in Configuration and Default Naming Context. Scenario The schema below is a very common configuration, where a Sonus SBC1000/2000 work as a man-in-the-middle between your PSTN Carrier and a legacy PBX during a migration to Lync Enterprise Voice. It's … Continue reading Sonus SBC1000/2000 Active Directory Call Routing: how to query both Configuration and Default Naming Context

AudioCodes ACD/IVR application for Lync/Skype for Business

Hi all, last week I had time to install and test the AudioCodes ACD/IVR application for Lync and Skype for Business (http://www.audiocodes.com/products/auto-attendant). This application is member of the AudioCodes Application Suite for Microsoft UC (http://www.audiocodes.com/products/microsoft-skype-for-business-application), which also includes  SmartTAP Call Recording, SIP Phone Support (SPS), Campus Mobility and Fax Server. IVR and Fax Server are merged into … Continue reading AudioCodes ACD/IVR application for Lync/Skype for Business